Refund policy

Refund Policy

At ShopCine, we stand behind the quality of our products. Because many of our products are custom, made to order, or produced in limited runs, orders may only be canceled within 24 hours of purchase.

After 24 hours from the time the order is placed, all sales are final, unless the item arrives damaged, defective, or incorrect.

Order cancellations

Orders may be canceled within 24 hours of purchase by contacting us at [your email].

After 24 hours, orders are considered final and cannot be canceled, refunded, or changed.

Refunds, replacements, or store credit

We only offer a refund, replacement, or store credit if:

• the item arrives damaged

• the item arrives defective

• the wrong item was received

To report an issue, you must contact us within [7] days of delivery at [info@shopcine.store] and include:

• your order number

• a description of the issue

• clear photos of the item

• clear photos of the packaging, if applicable

If your request is approved, ShopCine will determine the appropriate resolution, which may include a replacement, store credit, or refund.

No refunds after 24 hours

After 24 hours from purchase:

• no refunds will be given for change of mind

• no refunds will be given for ordering the wrong item

• no refunds will be given for buyer’s remorse

• no refunds will be given for carrier delays outside our control

• no refunds will be given for custom or made-to-order products unless they arrive damaged, defective, or incorrect

Returns

Returns are accepted only for items that are approved as damaged, defective, or incorrect.

Do not send items back without contacting us first. Unauthorized returns may not be accepted.

Return shipping

If the return is due to our error or a verified product issue, return instructions will be provided. Otherwise, return shipping is not covered by ShopCine.

Contact

For refund or return questions, contact:

ShopCine
Email: info@shopcine.store